THE PROBLEM

Squeaky Wheels Mistaken For Customer Voice

Business leaders want to know what their customers think, what they want, if they are happy, and if they would refer the business. Some customers are heard in the store, some are heard on social media, and others on online reviews.

This is the tip of an iceberg of opinions, desires for improvement, unmet expectations, confusion, and disappointment. Failure to track key interactions and opinions across a majority of customers is a leading cause of lost customers, reputation damage, and long-term business stagnation.

THE SOLUTION

Measure The Experience For All

It can be as simple or robust as you would like, but key customer interactions and opinions of your level of service need to be measured in order to be managed.

With SolCX, Sol Insights makes crystal clear the standard of service being delivered, the level of satisfaction and loyalty across customer base, and opportunities to "plus" the customer experience.

Result? Higher Customer Satisfaction, Customer Loyalty, Referrals, and reduced Customer Churn.

HIGHER CUSTOMER SATISFACTION (CSAT)

THE PROCESS

Map> Ask >Measure >Manage

Sol Insights helps clients map the key standard interactions and opinions which will enable managers to see in real-time where operations and service are exceeding, meeting, and failing.

Accordingly, Sol Insights delivers a tailored survey system to be distributed to customers and ask for feedback at scheduled intervals.

Sol Insights provides self-serve and white-glove insights on service operations and customer satisfaction by measuring KPIs.

SolCX clients' managers have the right data at their fingertips to intervene in at-risk relationships, request reviews, and coach team members.

INVESTMENT BENCHMARK: STARTING FROM $3500

Want to know how to deliver the most consistently great experience to customers?

Then, let's chat

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